This little video narrated by Brene Brown provides a very easy distinction between empathy and sympathy. Story telling is a valuable learning tool, and I think the one in this video drives home the points the narration is making.
Think about this video the next time you are faced with a similar situation and perhaps you will make a conscious decision to shift to empathy over sympathy. It isn’t easy, but the more you do it the more natural it will become. Then maybe we call experience the connection that occurs at the end of the video.